Terms & conditions
Introduction
These Terms and Conditions govern the use of the USC Collective online store, operated by Uniq Corporate Services (PTY) LTD (“USC Collective,” “we,” “us,” or “our”). By accessing or using our website, you agree to be bound by these Terms and Conditions, along with our Privacy Policy. Please read them carefully.
Eligibility
By using our website, you confirm that you are at least 18 years of age or have legal parental/guardian consent to use this site. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.
Products and Services
- Product Descriptions: We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that the descriptions are entirely accurate, complete, or error-free.
- Availability: All products are subject to availability. We reserve the right to modify or discontinue any products at any time without notice.
Orders and Payment
- Order Process: By placing an order on our website, you agree that all details you provide are accurate and complete. Orders are subject to acceptance by USC Collective, and we reserve the right to refuse any order.
- Pricing: Prices displayed on the website are in South African Rand (ZAR) and inclusive of VAT (if applicable). We reserve the right to change prices at any time without notice.
- Payment: We accept payment through secure third-party payment processors. By providing payment details, you confirm that you are authorized to use the payment method. Full payment is required before the dispatch of your order.
Shipping and Delivery
- Shipping Costs: Shipping costs will be calculated during checkout and added to your order total.
- Delivery Time: Estimated delivery times will be provided, but we do not guarantee the delivery date. Delays due to third-party couriers or factors beyond our control may occur.
- International Shipping: For international orders, the customer is responsible for any customs duties, taxes, or fees applicable in the destination country.
Returns and Refunds
- Returns: If you are not satisfied with your purchase, you may return eligible items within 7 days of receipt. The product must be in its original condition, unused, and with all tags and packaging intact.
- Refunds: Once the returned item is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original method of payment within 14 days.
- Non-returnable Items: Certain products, including sale items, personalized products, and consumables, may not be eligible for return unless they are faulty.
Warranty
We provide a limited warranty for certain products as detailed on the product page. The warranty covers manufacturing defects and does not cover damage caused by misuse, accidents, or normal wear and tear.
Limitation of Liability
To the extent permitted by law, USC Collective will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website or products purchased through the website. This includes, but is not limited to, loss of profits, data, or goodwill.
Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is the property of USC Collective or its licensors. You may not reproduce, distribute, or exploit any content without prior written consent from us.
Privacy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and store your information.
Changes to Terms and Conditions
USC Collective reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Continued use of the site after changes constitutes your acceptance of the new Terms and Conditions.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the South African courts.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
- Email: info@usccollective.co.za
- Phone: +27 (0)82 856 9230
- Address: Uniq Corporate Services (PTY) LTD, Sandton Office Towers, Sandton, 2001
These Terms and Conditions are effective as of 27 January 2025.
